When will I receive my in-stock order?
In-stock orders are shipped within 2-3 business days from when the order was placed.
When will I receive my pre-order?
Pre-Orders will be shipped as earliest as the expected release date or the updated manufacture release date, for more inquires on releases, please contact firstname.lastname@example.org
Are payments required at the time of purchase?
For both in-stock and pre-orders, a 100% payment is required for an order to be processed.
Will all my pre-orders ship together?
Products will be shipped as they release for customer satisfaction. Customers will not be charged extra for shipping. International orders are shipped all together or subject to an additional charge if shipped separately.
Do you have international shipping?
International Shipping is available with tracking numbers. Due to the recent Covid-19 impact, all orders from 2020 will see delays and long process times. Please contact email@example.com prior to ordering if the item is time-sensitive.
How do I cancel an order?
All products except exclusives can be canceled at any time if it has not been shipped. For cancellations, please contact firstname.lastname@example.org
My package arrived damaged, can I get a replacement?
If an item arrives damaged, broken, or incomplete, please contact email@example.com with pictures of the issue and order number, which we will evaluate the damage and replace the item if necessary.
Can scruffs and creases on the package be considered damaged?
If the integrity of the box gets crushed and affects the product, we will replace the item. If the item has minor blemishes and has no effect on the product or parts, the product will not be replaced. The customer may return and ask for a replacement at the customer’s own expense.