Beast-Kingdom USA

When will I receive my in-stock order?

In-stock orders are typically shipped within 2-3 business days from when the order was placed. During peak shipping times, in-stock orders may take longer to ship than this time frame.

When will I receive my pre-order?

Pre-Orders will be shipped as earliest as the expected release date or the updated manufacture release date, for more inquiries on releases, please contact support@beast-kingdom.us

Are payments required at the time of purchase?

For both in-stock and pre-orders, a 100% payment is required for an order to be processed.

How do I pay with via credit/debit card?

To pay by credit or debit card, at checkout, please choose Debit or Credit Card after choosing PayPal Express Checkout for the payment method. It is not necessary to log into PayPal to complete your order. Please note, however, that your payment will still be processed through PayPal if you pay with a debit or credit card.

Will all my pre-orders ship together?

Products will be shipped as they are released for customer satisfaction. Customers will not be charged extra for shipping. International orders are shipped all together or are subject to an additional charge if shipped separately.

Do you have international shipping?

International Shipping is available with tracking numbers. Due to the recent COVID-19 impact, all orders from 2020 will see delays and long process times. Please contact support@beast-kingdom.us prior to ordering if the item is time-sensitive.

How do I cancel an order?

All products except exclusives can be canceled at any time if it has not been shipped. For cancellations, please contact support@beast-kingdom.us

My package arrived damaged, can I get a replacement?

If an item arrives damaged, broken, or incomplete, please contact support@beast-kingdom.us with pictures of the issue and order number, which we will evaluate the damage and replace the item if necessary.

Are product packaging imperfections qualified for exchanges or refunds?

Scratches, creases, blemishes, dents, and other imperfections of product packaging are not qualified for exchanges or refunds. If the integrity of the box gets crushed and affects the product, we can replace the item. Product packaging is meant to protect the inside product's contents, and if the packaging has imperfections that have no effect on the product or parts, the product will not be replaced. The customer may return and ask for a replacement at the customer’s own expense and at our discretion.

The metal name plaque on my Master Craft figure appears to be scratched.

Your figure should have a protective film on the metal name plaque. Please carefully peel this film off to reveal the polished actual material.

I'm having difficulties fully inserting one or more parts together on my figure.

Due to the natural properties of these figures' materials, ambient temperatures can cause parts on figures to slightly contract/expand and be more difficult to fully insert together. We suggest carefully using a hair dryer to heat any problematic parts until you feel they are warm and then try reinserting them. Refer to the videos below as examples.