When will I receive my in-stock order?

In-stock orders are typically shipped within 2-3 business days from when the order was placed. During peak shipping times, in-stock orders may take longer to ship than this time frame.

When will I receive my pre-order?

Pre-Orders will be shipped as earliest as the expected release date or the updated manufacture release date, for more inquiries on releases, please contact support@beast-kingdom.us

Are payments required at the time of purchase?

For both in-stock and pre-orders, a 100% payment is required for an order to be processed.

Will all my pre-orders ship together?

Products will be shipped as they are released for customer satisfaction. Customers will not be charged extra for shipping. International orders are shipped all together or are subject to an additional charge if shipped separately.

Do you have international shipping?

International Shipping is available with tracking numbers. Due to the recent COVID-19 impact, all orders from 2020 will see delays and long process times. Please contact support@beast-kingdom.us prior to ordering if the item is time-sensitive.

How do I cancel an order?

All products except exclusives can be canceled at any time if it has not been shipped. For cancellations, please contact support@beast-kingdom.us

My package arrived damaged, can I get a replacement?

If an item arrives damaged, broken, or incomplete, please contact support@beast-kingdom.us with pictures of the issue and order number, which we will evaluate the damage and replace the item if necessary.

Are product packaging imperfections qualified for exchanges or refunds?

Scratches, creases, blemishes, dents, and other imperfections of product packaging are not qualified for exchanges or refunds. If the integrity of the box gets crushed and affects the product, we can replace the item. Product packaging is meant to protect the inside product's contents, and if the packaging has imperfections that have no effect on the product or parts, the product will not be replaced. The customer may return and ask for a replacement at the customer’s own expense and at our discretion.

I'm having difficulties fully inserting all of the parts on my Master Craft statue.

Ambient temperatures can cause parts on Master Craft figures to be less malleable and more difficult to fully insert into the statues. We suggest using a hair dryer to heat any problematic parts until you feel they are warm and then try reinserting them. Refer to the videos below as examples.